By Chris Mahl, CEO, Pryon

Last Tuesday, I watched a Fortune 500 executive have a disturbing realization.

His company spent $4M on AI across six departments. Salesforce Einstein. ServiceNow AI. Microsoft Copilot. Custom GPT wrappers.

Then someone asked: "Do any of these AIs know about the supply chain disruption we're dealing with right now?"

They didn't. Because none of them were connected to the actual operational reality of the business.

Here's the dirty secret every vendor hides:

Their AI doesn't know YOUR company. It knows THEIR platform.

Salesforce AI knows your CRM—but not your product roadmap, compliance policies, or this morning's all-hands decisions.

Microsoft Copilot knows your SharePoint—but not your Salesforce records, support tickets, or actual operational procedures.

Your custom GPT knows whatever you fed it three months ago—which is now dangerously out of date.

Each AI lives in a walled garden. Your business operates across all of them.

But here's what really matters:

You're not just dealing with fragmented knowledge. You're dealing with fragmented CONTROL.

Every vendor that owns a piece of your memory owns a piece of your strategic flexibility. Want to switch AI models? You can't—your memory is trapped in their platform. Want to orchestrate knowledge across your entire enterprise? You can't—each vendor controls their silo.

And more…

You've outsourced the most critical infrastructure of the AI era: the orchestration layer that is your memory and the orchestration of it.

The companies winning at AI?

Will OWN their enterprise memory infrastructure.

Will CONTROL the orchestration.

Vendors connect TO their memory—not the other way around.

When better AI models emerge, they switch instantly. When business changes, memory updates everywhere simultaneously. When they need governance, they enforce it centrally.

You don't have an AI problem. You have an ownership problem.

Who controls your enterprise memory strategy—you or your vendors?